+977 9851204085
Maharajgunj Kathmandu

FAQs

FAQ

Answers to Common Questions

General Questions

What types of activities does Mercy Holidays provide?
We offer a wide range of travel and adventure activities, including:
  • Trekking & Hiking in Nepal
  • Peak Climbing & Mountain Expeditions
  • Outbound Tour Packages
  • Day Hiking & Excursions
  • Educational and Research Trips
  • Mindfulness & Meditation Retreats in the Himalayas
  • Other Adventure Activities
What services does Mercy Holidays offer?
Our travel and hospitality services include:
  • Visa Assistance
  • Air Ticketing
  • Travel & Transportation Services
  • Hotel Bookings
  • Corporate Event Management
Do you offer group discounts?
Yes, we offer special pricing for groups.
Discounts vary depending on group size and trip type—contact us for a customised quote.
Do you assist with travel insurance?
We can recommend trusted insurance providers, but travellers must purchase their own travel insurance before joining high-altitude or adventure trips.
Do international travelers need a visa for Nepal?
Yes. Most travellers can obtain a Visa on Arrival at Tribhuvan International Airport.
If needed, we also guide our clients through the visa process.

Trekking and Hiking

What should I pack for trekking in Nepal?
Packing lists depend on the season, but essentials include:
Warm clothing, trekking boots, rain gear, a backpack, a water bottle, and basic medicines.
We provide a detailed packing checklist once your booking is confirmed.
Are your guides licensed and experienced?
Absolutely. All our guides are government-licensed, highly experienced, and trained in first aid and mountain safety.

Booking & Preperation

How can I book a trip with Mercy Holidays?
You can book directly through our website using the booking form on each tour or trekking package page.
You may also contact us via WhatsApp, email, or visit our HQ in Kathmandu or our Sydney branch office.
Is my booking confirmed immediately?
Once you submit a booking request, our team will verify availability and send you a confirmation email or message within 24 hours.
What payment options are available?
We accept:
  • Bank Transfers
  • Cash Payments at our office
A full or partial advance payment is required to secure your booking.
How far in advance should I book?
For popular trekking seasons (Sept–Nov and Mar–May), we recommend booking at least 2–3 months in advance.
For outbound tours, early booking may be required depending on visa and flight availability.
How far in advance should I book?
For popular trekking seasons (Sept–Nov and Mar–May), we recommend booking at least 2–3 months in advance.
For outbound tours, early booking may be required depending on visa and flight availability.
Can I customise my itinerary?
Yes! Mercy Holidays specializes in tailored trips.
You can modify destinations, duration, accommodation types, or add special activities as per your interest.

Policies & Support

Is Mercy Holidays available for urgent support?
Yes. We provide 24/7 customer support throughout your trip.
A dedicated coordinator will always be available to assist you
Do you arrange airport pickup and drop-off?
Yes, most of our travel and trekking packages include airport transfers
How can I contact Mercy Holidays?
You can reach us via:
  • Phone / WhatsApp
  • Email
  • Social Media Platforms
  • Our HQ in Kathmandu
  • Our Sydney Branch Office
All contact information is available on our Contact Us page.